Bachelor's of Science or Technology degree in Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience to meet managerial expectations.
The successful HDM Candidate will be knowledgeable in the utilization of ITIL Process Framework principles and possess a technical background working classified environment that includes experience in troubleshooting connectivity issues, hardware and software support, hands-on and remote support.
The candidate must have the flexibility to work within the core contract hours of 7AM – 7PM and provide support for customer affected issues, as required, with little to no advanced notice.
In addition, the successful Senior IT Help Desk Manager must have:
This position requires a minimum of an active TS/SCI clearance. Must be willing and able to obtain a polygraph within a reasonable amount of time after hire, with acceptable timing determined by manager. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
General Dynamics Mission Systems (GDMS) is actively seeking a Senior IT Help Desk Manager that will be responsible for providing oversight of multiple Help Desk centers to provide delivery of the highest standard of customer service for all users of a LINUX and Windows based cross-domain enterprise solution operating in a classified environment.
This position is responsible for the coordination, implementation and management of overall Help Desk functions, including related supervisory responsibilities for managing support staff. In addition to oversight of Help Desk operations, this position is responsible for mentoring and training staff, meeting deadlines, working with other departmental/service area managers and identifying opportunities to create and communicate processes that improve user experience and measure performance.
Essential Duties for Senior IT Help Desk Manager:
Primary Responsibilities include:
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 13,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran